Does anyone know what’s going on with support taking forever to respond to EMERGENCY tickets today???

apps

#1

We’ve had a dedicated database server melt down hours ago and have filed two support tickets without so much as an initial response. This has NEVER happened before.

Does anyone know what’s going on with support taking forever to respond to EMERGENCY tickets today???


#2

Hi @Habeohtjt5555,

DreamHost support does their best to honor a 24 hour response time for tickets. You can also get in touch with LiveChat via the panel. If your ticket still hasn’t been addressed, please let us know and we will take a look!

Thank you!


#3

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