Now, if somethings is the EXACT OPPOSITE of any truth, then this: Support has been very responsive to you in general.
Support has NOT been “very responsive” to me in general nor in particular My service tickers go unanswered for 15 hours 44 mins by now and all my sites are still dead.
The only thing that provoked ANY response at all came only when I, after a whole day of agony, started posting to the forum.
If I were informed that the transition will take X days, I would ask that the transition is delayed and would prepare backupo server to be on-line for the time of the transition and/or as a permanent backup. A simple shared account would do.
I commited enormous error trusting Dreamhost, I grew complacent, taking the web service for granted - and it seems this is NOT possible.
The main problem of Dreamhost seems to be complete lack of communication. Clients have no comm channel other than the service tickets. So when a client posts service tickets and even after many many hours gets no response at all, gets desperate, of course.
I don’t understand why the support team doesn’t simply send a message like “we are working, it’ll take xxx hours”.
What gives the worst impression is exactly the fact that Dreamhost support team ignored (and still ignores) my service tickets.
EVEN AFTER 16 HOURS I received NO response to my servivce tickets at all! The only communication media seems to be this forum.
This obviously is bad for everyone.
I was even prepared to make an international call today, spend any money on the phone (and calling abroad frim here is VERY espensive), but I ound no phone number in Dreamhost site.
I am certainly not a troublemaker, whistle blower, “spazzing” or whatever else. If I could get a single one-line email saying that XXX is happening and it will take YYY hours to resolve, I wouldn’t spend the last many hours just typing away to the forum trying to raise someone’s attention.
At least the forum really works as a means of communication.