DNS Resolving Issues

Anybody have any idea why the website I have hosted here cannot have it’s address resolved by the FTP tool that is provided in the panel? Anything I upload with a 3rd party FTP program(cuteftp) does not show up and I cannot ping my domain name. I have passed the initial stage and the domain is showing as being registered to my account yet I still cannot ping or view files on it. What gives? Also, is there any method to speed up the reply time from the support team? I am hitting anywhere between 35-40 hour response times…

What’s your domain?

W/r/t support times, we’ve been pretty overloaded recently; support is doing the best they can. Bribes and / or candy will probably help get your question looked at sooner.