Back story: Previous SysAdmin hosted my company through re-seller via HostGator (he was the reseller that my company was buying hosting from…). Guy left in a bad way, didn’t leave too much in the way of passwords or documentation. He feels he is owed money, and has changed the admin password on the email hosting, and ignored my polite requests to either provide me the information or reset the administrator password. So I was locked out of administering email.
We get started on migrating to a new host+domain. Come in this morning…the guy appears to have reset the passwords for all users email accounts. We are dead in the water without email as it is our core communication to our customers.
Registered a domain yesterday, and today I am setting up Microsoft Hosted Exchange online. I have most of it setup and ready, except I am having issues getting Outlook to auto-discover the server settings, citing DNS issues. This is extremely important I get this taken care of and get them back up and running; we have a few users working with Outlook Online for the time being, but I need these DNS/auto-discover issues resolved so I can configure ~30 Outlook clients before I leave tonight.
Put in a ticket with support at ~9:00AM EST and Tweeted @DreamHostCares
So it appears I am still having nagging DNS issues somehow that is preventing auto-discover from finding the mail server settings and auto-populating them into Outlook.
I understand Dreamhost is busy (saw the outage issues yesterday), but I really would like to get this taken care of as soon as possible.
Edit: Also, should have looked around before I registered my domain with Dreamhost, the fact that I cannot pick up the phone and speak with support is incredibly frustrating. I left GoDaddy before due to terrible experiences, but at least you could get a hold of someone on the phone relatively quickly. I do like the fact that it was created by fellow SomethingAwful goons, so I’m going to give it a chance and see where it goes.