I am only trying to help and give suggestions. I have been on the internet for 15+ years and with DH almost 7 years.
I have NEVER heard of this problem before in my internet life (well I do not know everything)
I will tell you what I am surprised about:
The new forum. It used to be customers helping customer, because DH hardly ever was here (except ANDREW, sometimes).
Now days after the forum changed (FOR THE BETTER !!!), two DH staff are here and replying to this forum.
LakeRat and others know that.
THANK YOU, DREAMHOST for this extra service.
BUT, DH has not been in this topic/post, guess they also have no idea.
At least your “website/email” is online DH or SGP