I tried their live chat. I sat on "hold" for an hour before it finally said "we are not taking live callers" -- nice.
Anyway, from the LAST crisis:
(2004-03-08 14:06:40 / #2401132)
On Sun, 07 Mar 2004, you wrote:
We are truly sorry about the inconvenience, and the problem on the
discussion list is being looked into and continuously monitored. It
should be ok as I write this.
You know if they were "CONTINUOUSLY MONITORING" it (or even were paying attention) they'd have a clue it was broken.
This is the problem with a company that has NO FULL-TIME STAFF and NO PHONES. If there's a problem, you can't get help. Happily only 2 of my domains are here -- the larger ones are elsewhere. Sadly, I moved my domains with discussion lists here because I like MailMan better than MajorDomo. I'm shopping and it looks like (so far) photon.net is going to be my new home.