Trying to find out what the problem is with our Church Parish web site.
Attempted to send in a "Tech Support" form, but it wouldn't send, even when the form was complete and correctly filled out. I then tried to send a "Other" form. It's been over five hours and have not even gotten an automated response.
I even put a post on the forums, which hasn't even been commented on, i at least thought a forum admin would have seen it an given me some advice. (https://discussion.dreamhost.com/thread-146910.html)
I don't have the user name and password, the person who set it up has left and taken the info with him, which was my other question when i filled out the form (What information do i need to provide to get this reset?)
I am finding the lack of response.....disturbing, to say the least.
I even tried to set up an account so i could get to the "control panel" and the tech support system that way. but you have to purchase something to get it!
Very sad...if i don't get a response soon, i will have to recommend we switch our hosting to someone else.