Disappointing news


#1

I received the monthly newsletter email from Dreamhost this morning. In the usual uber cheerful tone it reported that Dreamhost has been sold. Uhhhh, OK, I guess. It also reported that one of the first changes that will be made is moving tech support offshore.

Not OK!

One of the things I’ve liked about dealing with Dreamhost is being able to talk to a Californian when I occasionally need some help. It’s disappointing to learn that Dreamhost is following the lemmings and moving more American jobs out-of-the-country.

Please reconsider. Raise my annual rates a few bucks but keep tech support in the U.S.


#2

did you read ALL of the newsletter? especially that bit?


#3

I did read the entire newsletter, but I don’t know what you mean by “that bit?” This is the bit I’m referring to:

"Our in-house technical support team is being moved onto other projects within the company as we prepare to transition to a more cost-effective offshore support platform. "

I’m tired of dealing with offshore technical support. I was hoping not to have to see it happen at Dreamhost.

[hr]

[quote="oldguy69, "]
I did read the entire newsletter, but I don’t know what you mean by “that bit?” This is the bit I’m referring to:

"Our in-house technical support team is being moved onto other projects within the company as we prepare to transition to a more cost-effective offshore support platform. "

I’m tired of dealing with offshore technical support. I was hoping not to have to see it happen at Dreamhost.

[/quote]Ahhhh…it’s all an April fool’s joke. Well, they got this fool. Why am I not laughing?


#4

Because the joke was not entirely obvious. It was funnier in blog format with the comments.


#5

Dreamhost acquired Google last April, I think :stuck_out_tongue:


#6

I didn’t think this was funny either. If it had been sent out April 1st that would be one thing. And shouldn’t it have a big bold headline somewhere saying APRIL FOOLS!???

I like Dreamhost for the most part, but the attitude of being a bunch of hippies who just run web servers can get old.

If you don’t treat your customers with respect and act like a responsible business you can expect a lot of them to jump ship.

[quote=“oldguy69, post:3, topic:54905”]
I did read the entire newsletter, but I don’t know what you mean by “that bit?” This is the bit I’m referring to:

"Our in-house technical support team is being moved onto other projects within the company as we prepare to transition to a more cost-effective offshore support platform. "

I’m tired of dealing with offshore technical support. I was hoping not to have to see it happen at Dreamhost.

[hr]


#7

There is no fools here onray. Calm down and relax. Lift is short.