Hello all. I'm new visitor here at dreamhost, thinking of signing up for one of their plans. Actually, I would like to sign up with dreamhost, but I've had nothing but problems the whole way through.
It started yesterday when I tried signing up for their Code Monster plan for 2 years. Also since they were throwing in domain name registration, I wanted to take advantage of that. I checked on a number of different domain lookups, including dreamhost's, and the name was free, so I went ahead and filled out the form and everything. I got to the payment page and chose "Pay through Paypal". I logged in with my Paypal account, clicked the Pay button, then it eventually gave me an error saying there was a problem with the seller's email address and that I should contact them.
Well apparently that's all since been resolved (according to Dreamhost, Paypal informed them it was a problem on their end and got it fixed). According to the sales rep from dreamhost, I could log in to my Panel account (as an aside, I never realized this got created for me when I first filled out the sign up form.. didn't receive any notice saying so, email or otherwise), then start over at the billing page. So I logged in, saw that the old account was closed, so I added a new billing account, and from the "Manage Account" page I click "add a plan", which sends me back to the same sign up form I've filled out oh so many times already.
I filled it out yet again, however two errors stop me now from even signing up. One is it says the domain I want is already taken. Already taken? I checked on a number of registrar lookups, and even the one of dreamhost's website, and they all say the name isn't taken. I'm wondering if it's just some glitch in dreamhost's sign up form that's causing that (sometimes when I submit the form it won't give me the error... go figure). Anyways, the second problem, which is a bit bigger, is that it complains that I already have a Panel account with my email address (no duh). However, I can't leave the field blank because it'll tell me that I need to fill in the email address and password. And I surely don't want to have to use a second separate email just so I can sign up for this plan.
So here I am now, trying to get this all resolved. I've replied back to dreamhost's sales department, which has been very nice and helpful thus far, but in the the meantime while I wait to hear back from them, I was wondering if anyone here has experienced anything similar. I've heard many great things about dreamhost, and in particular I was lured by their low prices, large bandwith and storage offers, and the availability Subversion (I'm a software developer that's works on a number of projects, and many of these I maintain the repository that holds the source code, so I had planned on using dreamhost to host most of them). Maybe I just missed something in the whole sign up process? I guess one question I have right now is do I have to have my account approved under the Manage Accounts page before I can go to add a plan?
Anywho, I hope to get this resolved.