are there any tips/tricks in contacting DH support? it takes AGES to solve a problem - i am having a lot of problems with some particular issue, e.g. database server and want support to do this and that - it takes at LEAST 24 hours before each of my messages gets replied. everytime by a DIFFERENT person… (who doesn’t know what i am talking about in a reply to previous person), so to get something solved I need to explain it 4-5 times (YES, 4-5 days to get some server-wide config updated!!!).
do these guys actually read previous messages which were replied by others from support? is there a way to optimise this process. this is really driving me insane.