I’ve had this recurring SEND QUOTA limit PROBLEM for the past couple of years. Every time DH upgrades something on their system, my limit gets reset back to the bare minimum and my system email doesn’t get sent out again. This latest time has been the worst, since no one at DH is responding to my many attempts to alert them to my issue (via the support panel). I run a mailing list off my website and I’ve run through all of DH’s SPAM rules (with them), so it’s an approved non-SPAM activity that I’m doing.
My admin email account is not sending anymore 5 days 22 hours
Re: PHP Email list has stopped sending 9 days 18 hours
Re: PHP Email list has stopped sending 1 mon 26 days
I’ve gotten the email that says, “We’ve received your message and will respond within 24 hours…blah blah blah” but I’ve yet to hear back from them and every hour of every day I don’t hear back from them, I’m losing out on potential sales.
How do I get ahold of someone and/or escalate my issue?