DH downtimes


#1

Hi,from reading messages here people can’t get accurate picture of the problem, some even claim their sites run great. Maybe if you are related to someone in DH and they put you on some special server rest of us don’t use.

Here are my downtime so everyone can judge whether this is good, bad, something they can live with it or not.

Here are downtimes in recent days:
Aug 16, 2006 8/16/06 11:46 AM CST 1 Hrs 29 Mins
Aug 15, 2006 8/15/06 11:12 AM CST 2 Hrs 1 Mins
Aug 14, 2006 8/14/06 3:15 AM CST 1 Hrs 31 Mins
Aug 10, 2006 8/10/06 3:30 AM CST 59 Mins 29 Secs
Aug 7, 2006 8/7/06 6:26 PM CST 44 Mins 30 Secs
Aug 6, 2006 8/6/06 3:54 AM CST 13 Mins 30 Secs
Aug 4, 2006 8/4/06 3:35 AM CST 44 Mins 31 Secs
Aug 1, 2006 8/1/06 11:54 AM CST 29 Mins 54 Secs
Jul 28, 2006 7/28/06 4:16 PM CST 9 Hrs 32 Mins
Jul 24, 2006 7/24/06 10:39 AM CST 28 Mins 2 Secs
Jul 22, 2006 7/22/06 8:12 PM CST 4 Hrs 35 Mins
Jul 21, 2006 7/21/06 10:31 AM CST 1 Hrs 0 Mins
Jul 20, 2006 7/20/06 3:13 AM CST 28 Mins 30 Secs
Jul 18, 2006 7/18/06 2:04 PM CST 1 Hrs 29 Mins
and it goes back…

Regards,
Zeljko Dakic


#2

What tool are you using to track downtimes and what do you consider down (timeout/connection failure on http?)? I’d be curious to check out the server my sites are on.

I haven’t been using any tool to regularly monitor my site, but I have a Google Gadget that I built that grabs data from multiple sites of mine, so I do indirectly see what one isn’t loading.

That being said, the only problem I’ve had recently is a bit of a slowdown this morning for ~30 minutes.

I’m on Rollo and unfortunately don’t know anyone at DH :wink:

Check out Gordaen’s Knowledge, the blog, and the MR2 page.


#3

Nice car. I am more of Daewoo person :).

I use very nice service www.site24x7.com there are other similar services as well. I started using it because I noticed my sites are often down and wondered how much they are down when I don’t check. Before that I would notice once in a week or so.

BTW I really like DH for it’s features, but seems that love is unreturned from their side.

Zeljko


#4

Here are the stats for one of my sites, it only checks every 30 minutes so the outages could be a little more than what is displayed.


Web Hosting Reviews | Shonky’s Blog | Hot Product Directory


#5

Thanks :slight_smile: I don’t see too many Daewoo’s around here.

I’ll check out that monitoring service. It should be interesting to see what it reports. I haven’t had any significant problems with the server in a few weeks, but I also haven’t monitored too regularly.

From my experience, DH has been great as far as communication, but I think it would be nice to have some kind of dreamhoststatus.com/servername page where you can find out stuff specifically about your server(s). Or maybe some way to see if other people on your machine have submitted tickets?

Check out Gordaen’s Knowledge, the blog, and the MR2 page.


#6

I’m monitoring 3 of my sites with host-tracker.com. The worst uptime among the three is something like 99.83% over a period of time starting last September.

That said, I seem to be on a particularly stable server. I’ve seen people post uptimes that are a lot worse than mine, though I’ve seen people post uptimes that are similar to mine, too.

~Daisy


#7

We moved some people off of the server dakic was on, including dakic to try and increase its stability and improve dakic’s uptime.

Cheers! michael


#8

Thank you for sharing you downtimes. I have just started tracking my downtimes on 1 of my sites, and will post mine here as well for prospectives to see. This seems a fairly objective way of demonstrating the quality of dreamhost as a web host.

My web server response is so slow - and has been for several weeks - such that I will be able post quite a bit in only a couple of days.

Also, there is a fairly thorough discussion of one person’s experiences at http://futurosity.com/231/why-dreamhost-sucks


#9

Except that it isn’t, because all of these off-site monitoring services give an inaccurate impression of what is actually going on. They cannot distinguish between a server failure and a power outage, for example. Downtime is always over reported.


Simon Jessey | Keystone Websites
Save $97 on yearly plans with promo code [color=#CC0000]SCJESSEY97[/color]


#10

Simon, I’m not sure I understand your thinking re. the above quote. It seems to me that, for the purposes of the user, “down” is “down”, irrespective of the reason/cause.

To me the operative point here is, in the words of the original poster, that the method he is using is “fairly” objective. I agree that these types of monitoring sites are not perfect (and I think the original poster recognized this when he qualified his description of “objective”), but they are signifficantly more objective than the , more typical on these forums,“my site is always down” whines. I’m thinking that this is a "Good Thing"tm :wink:

==rlparker


#11

I couldn’t disagree more. There are hundreds of reasons why a connection between a monitoring site and a web server may not be made, and only a few of them would be classified as genuine “downtime”. Monitoring services simply cannot tell the difference between (for example) a backbone routing failure and a server outage.

The only way to be absolutely sure of server uptime is to write a script that executes every minute or so that updates a flat file on the server with a timestamp.

DreamHost-specific problems could be ascertained by offsite monitoring from several locations (including geographically-local to DreamHost), with accuracy improving as the number of monitoring sites increases.


Simon Jessey | Keystone Websites
Save $97 on yearly plans with promo code [color=#CC0000]SCJESSEY97[/color]


#12

Those are good points, Simon; thanks for the amplification.

I agree that offsite monitoring nees to be from several locations to be of much use to determine if the problems are “Dreamhost related”.

What I was getting at was that, even if the server is *“up”, if Dreamhost connectivity is impacted by their “upstream” providers, the users’ site still appears “down”, as users can’t connect to it (which is often what the user is really trying to find out when checking to see if the site is “up”).

–rlparker


#13

Theoretical discussions of down-time are lovely and educational, unless you happen to be located on the twinkie server.

I meant fairly objective, as in a bit more useful for convincing others of the quality of hosting service. More useful than cursing and ranting, which is what some of us who have experienced weeks of pathetic server response would really like to do.

Here is my feeble uptime report thus far:

Events
(most recent first)

  • 2006-08-22 14:02:53 : down
  • 2006-08-22 13:49:21 : back_up
  • 2006-08-22 13:42:17 : down
  • 2006-08-22 12:40:45 : back_up
  • 2006-08-22 11:58:29 : down
  • 2006-08-22 11:16:46 : back_up
  • 2006-08-22 10:55:39 : down
  • 2006-08-21 18:20:12 : back_up
  • 2006-08-21 17:59:22 : down
  • 2006-08-21 17:36:05 : back_up
  • 2006-08-21 16:55:07 : down
  • 2006-08-21 16:04:02 : back_up
  • 2006-08-21 15:11:03 : down
  • 2006-08-21 14:49:26 : back_up
  • 2006-08-21 14:29:12 : down
  • 2006-08-21 13:23:28 : back_up
  • 2006-08-21 12:21:13 : down

#14

that was what I was trying to say, and I agree that “fairly objective” is significantly better than purely annecdotal horror stories.

It does look like “twinkie” needs some attention. I appreciate your report. Technical discussions of what constitutes “down” are generally moot when your pages can’t be served, and reports such as your do have value (albeit, somewhat limited - they are IMHO, better than nothing!).

–rlparker


#15

Thanks for the responsive reply.

Here is the twinkie thread thus far in the Forum category "General TroubleShooting"
http://discussion.dreamhost.com/showflat.pl?Cat=&Board=forum_troubleshooting&Number=47607&page=0&view=collapsed&sb=5&o=14&part=2

And yes - I have logged several/couple trouble tickets with DH over the past couple of weeks. It was difficult to determine what was specific to my server given all of DreamHosts recent troubles. So I was a bit hesitant to report the problem as much as I would have liked.


#16

And perhaps this is a more useful metric:

[twinkie]$ uptime
09:41:52 up 7 days, 21:28, 2 users, load average: 25.95, 29.54, 27.16


#17

My sites are down alot. I have been very disappointed with the service.

I completely agree with this article:

http://futurosity.com/231/why-dreamhost-sucks

In my opinion, if you contact customer service, they are only going to piss you off. In my correspondence, they outright antagonize or provoke an argument, instead of being of any real help.