[quote]No - unintentional as in accidental. No “hackers” (ie crackers) were
Will-- That was a joke. It had a “” after it.
Has anyone ever told you that you’re very literal?
[quote]We try to announce changes that are planned and that affect
the performance of our services. In this case, changing the POP server has
no effect on anyone trying to retrieve mail, so it’s pretty much
“Irrelevant”? Try telling that to the people I’m having ameeting with when my phone starts beeping non-stop for a half hour.
[quote]If your mail had stopped working suddenly as a result, I’d
consider that a cause for concern.
Will, I have come to understand that the response I get from you will generally be different from the one I get from anyone else at Dreamhost.
Whereas everyone else I’ve dealt with at DH offers a stympathetic ear and promises to look into things and take varying situations into consideration, you tend to pooh-pooh the user’s comments, maintaining that DH, and only DH is qualified to know what is best for the user.
I have seen you do this repeatedly with other users. And a quick comparison of your posts to someone like Jeff’s will bear this out.
I suggest you re-evaluate your personal approach to customer service.
[quote]We monitor all of our services 24/7 with our own automated monitoring
system, so we’re generally aware when services go down or are not
Again, see above.
You seem to feel that you’re the only person who knows what “properly” is.
I hate to say this, but since I came to DH, I’ve been forced to gripe more than I ever had to at previous hosts. The biggest problem is communication, which directly relates to other problems as they occur.
You seem to think that DH should communicate with its users only when DH is in the mood. Unfortunately, that ain’t good enough.
When things are running smoothly at a host, I am the lowest of low-maintenance clients. Never a sound is heard from my keyboard.
But when there’s something that’s easy to be fixed, and should be fixed – like the severe lack of communication – then I’m going to mention it.
But, knowing you, you’ll probably just write me off as some sort of malcontent, and insist that I don’t know what I’m talking about.