Dear DreamHost Customers,
I have been using DreamHost Hosting services for the last couple of years, and I have two active domains and several not so active domains, they are all mine and registered via DreamHost.
Most of my experience with customer service or technical support is like questions about “Spam Emails” or server down or just basics, through their so called “LIVE CHAT”.
However, never I knew the fact that “DreamHost” do not have or do not provide Telephone support unless you buy or a phone support subscriber?.
And, never I knew that the so called “live support” is only if you can log into the control Panel?. And, ofcourse, it goes without saying they do not have any email support, especially if your emails fail or server down, they do not respond to emails that are not registered into DreamHost.
With the above background, imagine you are unable to log into the control panel (if you had two step logging by enabling verification code sent to your email?), so you have no access to email and you cannot log into control panel, and if you cannot log into control panel, there is no way you can make any change, and so, stranded, because live support or phone support or email support is not available?.
If you are in this situation, you will realize that Dreamhost is a Hell, I tried sending emails from google mail or other emails, they out rightly block them, the robots or system rejects all those emails.
Is there any solution this tragedy?, I had already filed a BBB Complaint, I think dreamhost will give a damn about any such complaint, as there are already 16 or more complaints at the BBB, many of them unresolved?.
I got hold of a phone from Domain Registrar, ofcourse that domain registrar is nothing but Dreamhost, that is a costmetic phone, no one ever looks at messages or responds to the voice messages you frantically record or respectfully leave at the voice mail…
Overall, it is a Hell. I am stranded and what the hell is this DreamHost. Unethical, unfriendly and simply UnAmerican, how did the regulatory bodies allow such companies to do business?.
My previous Post:
Joined: Sep 2014
Warning Level: 0%
RE: Improve the ticket system?
DreamHost Customer Support Or Technical Support is a Hell:
Especially if you are unable to log into the control panel or if you’r email server is not working?.
Right now, DreamHost customer support is available only after log into the control panel, but if something goes wrong and if you are unable to log into your control panel, it is almost like the End of the world and that is how dreamhost is designed. They do not respond to emails that are not registered. Live Chat support is not available if you are not logged into their control panel. The online support forum page is only for sales and billing.
I did not realize this HELL until now, because my emails are not accessible and I can’t log into the control panel as I cannot verify the loggin verification code that they sent to emails. If you are unable to access emails, you can’t access control panel (if you enabled the email verification, two step log in option?).
If you ever be in this situation where I am, what you will find with Dreamhost support is nothing but a HELL, they have no phone support, no chat support, and the so called online support forum they display colorfully is only for sales. And, if you have to file some complaint on that page, there is no drop down menu or option to choose tech support or domain support or login issues, all the drop down menu’s are for sales, billing etc.
Almost five days gone since my email access is suspended, I wrote several emails using other emails (like google, and another pvt emails), the dreamhost knocks them out and do not respond because they are not registered emails in the system, and those registered emails are not accessible because of the Dreamhost’s own stupid Icann registrar verification, overall, it is a hell.
Hope someone, a human who works for dream host see this message and contact me immediately to resolve this issue