I have attempted to gain access via sFTP without success. I'm tired of beating my head agaonst a wall to accomplish what should be a simple tasks.
I have been a DH customer for over 8 years and I can count the times that I have asked for assistance from them on one hand. There was a time when a request such as mine would have been cheerfully completed within hours, but it seems that those days are gone forever.
It's much easier to simply host my domain elsewhere and to start the process of moving all of my domains to an ISP that is still motivated by a sincere desire to be helpful whenever possible.
I have referred many friends and clients to DH over the years, NEVER taking the $97 referral reward. Not once. I will never recommend DH again and I will also be telling my clients that if they wish me to provide continued service and support to them, then they are going to also need to migrate their accounts with me. I'd rather pay a much higher price for hosting if it comes with an attitude of cooperation.
This is absolutely ridiculous and while DH may be able to point their customers to a Wiki for just about everything, there is no Wiki for 'good will.'
I do appreciate you effort to assist me, but bottom line - it's not your responsibility.
I will begin moving all of my domains, today and I won't be looking back.
Cheers. - Frank