I imagine the support system was under a very heavy load last night, due to the planned outage and subsequent router problems. It is possible that this load exposed a few problems.
If you don’t hear back on the requests soon, maybe try lodging them again.
That does sound strange, I can’t recall having experienced anything similar. Are you sure it is not something simple like the capitalization of the file names etc.? Remember, under Linux SomeFile.jpg is considered to be a different file to somefile.jpg
Perhaps you could post a URL, someone may be able to spot the error (if there is one).
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