Deleting a Site

I screwed up something and now I want to reinstall my website. I tried the one click install after deleting all my files through the FTP but I keep getting this error message

We were unable to set up oscommerce as requested at:

The problem was directory /home/michelle_rvc/ is not empty! Please re-install, specifying an empty (or new) directory.

Please correct this and go to our web panel and re-submit your
oscommerce installation request.

There are still folders there that I cannot delete it tells me that I do not have permission.

Anyone have any suggestions?


contact suport and have then delete the folders that you can’t delete yourself.

I emailed them yesterday they still have not responded. I thought that there might be something I could do on my own. Guess not.


Use an FTP program to connect to your site, (WS_FTP works best as it also deletes hidden files). Delete the files/folders in ‘your’ folder.

Sorry so vague, but thats the quickest way to do it.