Delete Support History


#1

Hello - I need to delete support history because of sensitive information and will be transferring account. How do I do this?


#2

Hello,

Thank you for contacting us for support. We sent an email to the address on file for your account with information and details. If you have any questions or need any further support please reply back to the email and we’ll look into it right away.

Thanks!
Matt C


#3

Is this possible? If so, how is this done?


#4

It’s not possible, sXi. However what we can do is have the new owner receiving the account create their own panel login, and upon request, we can manually assign their login/web ID to be the new owner of the existing account. Then the new owner can take over everything but the support history from that point on.


#5

Hi there! How do we get the new owner to create their own panel login ? Also, when contacting the support, should we say that we want to transfer ownership to the new account?