I had an issue where a client was un-able to connect to her Domain via FP. Got an error on connect that it couldn't find some file and then of course wouldn't hook up.
I'm not sure if the form she uses was not working either or not... I contacted support with a site outage emergency, and got a reply back from them in about 2 hours saying that FP extensions had been reinstalled for the domain, and now it's working agian.
I got notice that my server was upgraded to Debian about 2 weeks ago though, and this was only brought to my attention today - but that probably means she doesn't updeate very often.