I hope Dreamhost respects that i’m posting this here and not elsewhere on the web. One of my greatest wishes is that Dreamhost would return to the company i used to recommend and boast about. A 5-week problem that has hurt me badly kept on today with new errors. New problem in the mix is that i’m not even receiving the automatic acknowledgements of my complaints anymore. Not least to mention that Dreahost closed the ticket
When shit goes wrong with Dreamhost hosting, you’ve got to ask for help, then beg for it, then curse them and if all else fails, threaten them. Sometimes, when all 4 steps fail, you can only wonder if Dreamhost is the Devil punishing you for the once-upon-a-time when you were a believer in good service and people who gave a damn…err…blessing.
When Dreamhost says, “Let us assure you that you’re not on your own!” they mean, “You are David Bowie in Space Oddity and we couldn’t care less as you drift helplessly into the darkness of the internet.”
“This is Major Tom, Dreamhost. My battery is about to die. I’m trying one last time in the hope you will find a way to bring me back. If you don’t, i may land up on a planet you one day want to conquer…but i’ll have told them about you and they’ll be ready to say, 'GO AWAY - you will never be our God of Hosting.”
It has been 5 weeks of problems worsening and Dreamhost not listening yet Dreamhost, last week, had the audacity to mark the problem as resolved and send me a service questionnaire. I gave the lowest ratings possible yet the questionnaire was as useless as the service because no one responded with, “We fired the buggers who gave us a bad name and I’m here to help you…and i promise not to leave until your 40+ websites are safe.” In fact, no one responded at all.
I’m at the threatening stage. I am a writer and an activist and if Dreamhost costs me my customers which keeps my charity running i will spend a year collecting complaints and blogging. I do not threaten idly. It took me 2 years to get a corrupt person out of office. I have tenacity when someone does wrong and if i’m in this bad space ship then thousands of others must be too.
Last week, i posted one of the most important articles of my life in an attempt to stop corrupt people in government and big business from planning the next 30 years of my home town. But how could that get the attention it deserves when the website used, www.KnysnaKeep.org, took turns between being slow, super slow and down altogether.
I asked for a supervisor who would stay with me until the problem was fixed. Instead, i got another appy whom i strongly reminded of my request. A supervisor turns up and i ask not to be charged my annual hosting until the problem is resolved. Instead, i’m passed onto the next department and the money is deducted anyway. I ask not to receive a standard hacking email yet that was exactly what i received. Despite other mails, the ticket is closed and i receive the stupid questionaire (stupid because it would suggest that someone, somewhere cares).
Before Dreamhost cut my lifeline, i was told that:
“I noticed some old hung processes on your server. I killed those off and
restarted and now your sites on the shared server seem to be responding
We have been dealing with an issue where the current process limit
(FCGID) was causing the Apache web service to become semi-responsive;
sites would become slow or unusable. This was a difficult case to
investigate due to many red herrings and the fact that the web service
would be online, just not fully functional. As of now, we believe we have
found a solution to alleviate this problem by raising the process count
limit, but only to a point where it won’t be adversely affecting server
performance. We’re monitoring this change and we’ve seen better
stability/uptime across our servers.
You cannot blame a lack of a cache plugin on a very small website. You cannot tell me to use shell commands (even if i can’t i find advice on shell commands on your pedia). Don’t tell me that the automatic backups, the (old) files are the problem when the Wordpress edition is only a week old. Don’t tell me it’s TomThumb because all that is up to date.
I say you cannot because this is not about one website. This is about many websites.
I went through this horrible process with Dreamhost last year. In that, the blame was continuously put on me, the customer. You never listened for months before it was discovered there was a virus - not because of shell commands, too many plugins, lack of cache plugin and much more.
You say that there might be a virus on 4 sites but that doesn’t sound like a surety. It’s interesting that new installations of the Bulletproof Security plugin, which i loaded because you recommended it, was targeted by you for 3 out of the 4 problematic sites. Is it really Bulletproof Security (you can say that with certainty) or is it a mistake?
It wasn’t that long ago when i went through 2 months of bad service when switching a site to VPS. I was continually told i needed to upgrade more for a website that was fine on shared hosting which made it clear it was a VPS problem. VPS problem eventually gets sorted “by itself”. This, of course, after i’d been blamed (a disturbing trend).
Help me trust you. There was a time when Dreamhost was amazing. What happened? Who at the top stopped giving a shit or got so greedy so as to overload the servers for quick buck instead of long-time loyalty?
Are you going to help me or are you sending me to hell?
If you choose the latter, start with an intensive scan of all the sites. If a particular example is needed, start with the activism site at KnysnaKeep.org. Other very problematic ones were KnysnaCrimeWatch.co.za, NumNum.co.za, LoveKnysna.com, yachtkairos.com and MichaelConradWood.co.za.
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An error occurred sending mail: The mail server sent an incorrect greeting
500 errors and 404 errors
The connection to the server was reset while the page was loading.
Hanging badly (that circle on the Tab sometimes doesn’t stop spinning).
Cloudflare error pages blaming the Dreamhostserver.
MTN line test - http://www.pingtest.net/result/85809127.png
3 weeks ago, i also queried DreamObjects whose trial run i subscribed to. It was confirmed i was on the trial but your system has no details of it except to tell me it’s time to upgrade. I asked for another trial as it’s obviously essential to see what’s been used so as to know what package to subscribe to. But, alas, no answer.