Db not working


I signed for a dreamhost account sometime last year, and liked the setup here. I have since referred more than a handful of new accounts. So last week I signed for dreamhost for a client.

Since signing up and creating two MySQL DBs, I haven’t been able to access either one of the two. The subdomains don’t resolve to anything. I have tried the outage status thing and written support tickets but it’s been around 6 hours and the ticket has not been responded to.

My question to other members is: is this normal? Is this how long it takes for them to respond. Because frankly I am used to tickets being replied to within minutes (or having live tech support) but this is just ridiculous…