Yesterday I got the message there was a hardware problem with the vps server my sites are on. It said the sites would be working while they did the hardware change. Contact them immediately if I had problems.
I did, and my sites have been down over 24 hours now and no reply from support.
Here’s the message they keep displaying… I’ve been with dreamhost since 2006 and never had a problem like this. Now I can’t even contact support. My brother switched hosts in feb and warned me after an incident, but I stayed because dreamhost has always been good. Waiting patiently as I can.
How long should a restore change like this take?
Here is an update on the status of the restore for your VPS host machine homie-vserver210. The restore is going well and is progressing without any issues. We apologize for any downtime this may have caused. There is currently some heavy cpu load on the server from the restore process so that might unfortunately be causing sites to load slower than normal. Our admins are looking into that.
As a reminder:
Due to issues with the RAID controller, we have replaced the hardware for this server and we are restoring all data from our backup server to the new hardware. During this process, the data on the backup server will be mounted directly over NFS to allow your hosting services to remain online for the duration of the process.
There may be periods of high load on the server due to this restoration, which is caused by the large amount of data being sent to the server. We will be closely monitoring the server and mitigating that load wherever possible. At this time all VPS guests have been recreated on the new server and the restore is progressing well. All sites are running off mounted backups at this time.
We apologize for the inconvenience caused by this unplanned maintenance. If you have any questions or concerns, please contact Support under Support – Contact Support, in your Web Panel. This notice will also appear on that page in your Web Panel and will be updated throughout the process with the latest details we can provide.
Thank you for your patience!
The Happy DreamHost Server Fixing Team "