My site is still down, it’s been over 12 hours. I can’t successfully sftp, even after changing my user (and yes, i’ve waited hours to allow the changes to take effect). The sftp error message is: “unexpected end of string” - neither with my FTP editors or from the web panel using wftp.
The site error is: Unable to load the webpage because the server sent no data.
The site url is: lagymnastics.com
I’ve paid for phone call support but haven’t received a call. No email support either. This is a nightmare.
update: 7:10am, 6/30/12
now I’m able to sftp: however, i don’t have permissions to enter the domain folder.
during testing yesterday - since i wasn’t able to modify my user password, i tried creating a new user - and it created the new user on a different server.
so this may be a migration issue. I was getting email over the last 2 weeks saying there’d been hardware failures on ‘zaniah’…
update: 7:15 am
zaniah seems to be the issue. I tried adding a user with shell access and received this message:
"OOPS! Something just went terribly wrong: Unable to create shell user: couldn’t find zaniah on this account!!"
Please contact DreamHost Support for details.
the server on which i am able to create a user is: butternut
but that doesn’t help me because the rest of my files are not on that server.
update: 7:40 am
i am able to log in via SFTP to my folder.
it’s not a corrupted htaccess file
update: 7:50 am
the error at my url (laygmnastics.com) now reads:
[color=#1E90FF]"Internal Server Error:
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, email@example.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request."[/color]
The change in being able to successfully (S)FTP and the fact that I’m seeing a different error message suggests that Dreamhost is working to rectify the problem. [NOTE: I never had any problems such as these for over 6 years. Most of that time i was on ‘CENTAURUS’ shared server. Then i experimented with changing to the VPS service recently (and then changing back to shared hosting for financial reasons). That seemed to have some how triggered this cascade of problems over the last 2 weeks.]
i’ve received an update from Dreamhost technical support. They are still making repairs. In the meantime, it is suggested that php sites might have a solution. Here is what they are suggesting:
[color=#1E90FF]“If you are having issues with your PHP sites not loading, you might try switching to running PHP as CGI. When running PHP with FastCGI mode there is an additional timeout setting outside the standard PHP settings. You may have better results if you run PHP using CGI mode instead. To switch the php version that you are using you will need to go the Domains > Manage Domains section of the panel. https://panel.dreamhost.com/index.cgi?tree=domain.manage& From there click the Edit wrench under Web Hosting. There you will see “PHP mode” this is where you select which version you want to use. When you are done just press the “Change settings” button.”[/color]