Ronthai was apparently drunk and noted as much. His post did seem a little out of character.
That adds up though. How often would you use phone support were it available? $3 more per month? That would bring your shared hosting fee above $!0/month which is almost as much as a very cheap VPS. If you could share that host with us, I'd appreciate it. I've actually been making a database of hosts and what they have on offer. Most of them will hit you with fine print and/or very strict penalties for violating resource limits. I have yet to find another shared host in the same price range that is as generous with resources as Dreamhost.
I think that's the primary purpose most people on shared hosting choose Dreamhost. Their customer service may not be as good, and they've had some horrific episodes of downtime, sometimes self-caused, but I'm sure other hosts have that as well. And I'm not just being a Dreamhost fanboy either. I've complained in the past about lack of redundancy and downtime issues.
Well, I think the first point could happen at most hosts within the same price range. Theoretically you should get 12 days credit on your hosting plan the next time you are billed. As for the second point, that's not completely true. The few times I've used the live chat feature, they've been able to modify my account settings and even help troubleshoot an sql file I was trying to import. In fact, I think the live chat support is much more effective than opening a ticket. It's just too bad that it's not always available.
I agree. It would be great if the default response were to get something up, even an old backup, within 20-30 minutes, and then look for more sustainable answers.
Yes, but those other things are not for hosting. I think the domains and certs are just like fries and drinks when you order a burger. Micky D's makes almost no profit on the burgers, but practically prints money with the add ons. I'm guessing DH is the same. They probably don't make much from shared hosting when people actually use close to their limits, or use any amount at all since the average customer uses close to zero, but they do enjoy a nice profit from the rest.
Have you tried though? In my experience, DNS changes actually don't take that long to propagate. Sometimes as little as 10 minutes. I've been toying with the idea of have a complete backup ready to go on Amazon because it seems like you don't actually pay for it unless it's running. You could set everything up, pay a very trivial amount for the disk space, and, should DH face a catastrophe, point the nameservers to Amazon and fire up your virtual server. My sites don't make money and I don't have enough spare change to consider it seriously at this time, but if I were making money from my site and paying for cheap shared hosting, I would take out an insurance policy.