It seems I have correctly installed osTicket on my Dreamhost site but am having trouble with the setup. For the setup process I followed this tutorial for setting up a cron job on Dreamhost for osTicket:
During the setup I chose have an email sent to me on the status of the cron job.
Every time the cron job executes I get the following message (I have changed the items in red to keep from putting my actual information on the web):
[quote]Subject: Cron <[color=#FF0000]signinname@something[/color]> /usr/local/bin/setlock -n /tmp/cronlock.569258.121550 sh -c $’/usr/local/php5/bin/php /[color=#FF0000]domain.com[/color]/support/api/cron.php’ (failed)
Could not open input file: /[color=#FF0000]domain.com[/color]/support/api/cron.php[/quote]
What’s going on?
On another post on this forum I found, sdayman said:
[quote]Are you sure you’re running cron as the user that owns the file?
Is there any more part of the error? I often see that error because myfile.php is trying to read from some other input file that’s causing the problem.[/quote]
But I really have no idea what that means.