Panel is working for me. Perhaps it was a temporary blip?
As far as contacting support when the panel is done, as long as you have contacted suport before, you can E-mail firstname.lastname@example.org from the E-mail address you have set up in the suport panel to recieve replies at. ie. email@example.com is where I get replies from support requests E-mailed to me, so I can E-mail firstname.lastname@example.org from email@example.com. Sorry if that's comfusing.
-Anyways, that will work and it will get entered into the que as long as you've contacted suport before.