I have two tickets open thru the panel – not sure on the etiquette of posting the ticket #s here. But, they’re on my account, with the same email address as on this forum account.
On one of them, I posted the traceroutes already mentioned on this thread showing a routing issue between ip-208-113-156-14.dreamhost.com [184.108.40.206] and apache2-noxim.william-livingston.dreamhost.com [220.127.116.11], depending on the source.
The other was responded to earlier today – after ~48 hours – and I replied back with additional traceroutes from other source IPs. Same routing issue between ip-208-113-156-14.dreamhost.com [18.104.22.168] and apache2-noxim.william-livingston.dreamhost.com [22.214.171.124], depending on the source. My email reply was over 9 hours ago now, with zero further contact from Dreamhost. And, the problem still persists – I cannot reach william-livingston.dreamhost.com from home since the weekend. My computer at work (connectivity via rr.com) can connect just fine.
Let me pose a question: are those traceroutes I quoted this page (and the further ones on email) acceptable behavior for packets? Should I be able, from my home connection on Spectrum (was Time Warner Cable) to connect to william-livingston.dreamhost.com? I’ve tried sftp, http, traceroute. None of those work. They used to. I and others cannot connect. At what point can this be escalated to someone who can look into this in a timely manner? Thanks.