Contacting support for a DOWN site!

can anyone suggest how to get in touch with customer support other than their online form & email.
I’ve tried both of these channels 3 or 4 times each but still have a completely down site & no one addressing my issue other than sending me a password reset link.
I really have tried hard & have been patient–I’ve sent my phone # & asked them for a # to get in touch…

I heard they have chat capabilities somewhere but I’m not able to find it.

Please help!!
Just wanted to update & say I did get an email explaining the circumstances & since found some backups so I was able to get into the control panel of the site…

Here you go buddy. Just follow the instructions.