Contacting Support Does Not Help Me Get a Domain Fully Hosted


#1

Phairoh.com has been down for months. Somehow it was changed to DNS only.

Going to the domain in a browser gives:

[i]Name Error: The domain name does not exist.
This means that the system was not able to resolve the hostname presented in the URL. Check if the address is correct.

The following error was encountered while trying to retrieve the URL: http://phairoh.com/
Unable to determine IP address from host name phairoh.com
The DNS server returned:[/i]

When I try to ADD full hosting I get an error:
[color=#FF0000]Error!
You can’t add that domain: already in our system[/color]

WTF going on and why won’t anyone help???

Open Tickets qv admins or mods:

ID Subject Message Age Actions
#6782710 This domain should be fully hosted! 3 mins 27 secs
#6761773 Why won’t you help me resolve this issue. 16 days 3 hours
#6742590 Phairoh.com Had been down for months 28 days 6 hours
#6725383 Site Still Down 1 mon 10 days
#6705171 Re: Domain suspended by icann 1 mon 24 days


#2

Hi Kernos,

I apologize for your frustration, and for the longevity of the issues you’ve experienced. I know how aggravating it can be when one problem cascades into another! I have forwarded your most recent ticket to the specialist who has been helping you with the other tickets. He is most versed in your case and best suited to assist you. I assure you that he will email you as soon as possible, and that he will work with you to come to a speedy resolution. Thank you for your understanding!

Amy F


#3

Thanks, Amy


#4

You’re welcome! Please let me know if there’s anything else I can do for you!


#5

Support just sends me this. It has renewed, but the domain is still down. Please SOLVE THIS! I do not think SUPPORT is PAYING ATTENTION to the details:

[i]Reply from DreamHost (Apr 25, 2015 - 00:15:22 / #102759285)
Subject: Domain “kernunnos.com” will be auto-renewed in 4 weeks!

Currently you have told us you would like us to auto-renew this domain.
If you do nothing, it will be renewed in 4 weeks and your account
will be billed for another year.

(If you don’t want to keep receiving these emails, feel free to
go renew your domain manually at the URL below!)

If you DON’T want this domain to auto-renew, please go to the
Domain > Registration area of the web panel:

https://panel.dreamhost.com/?tree=domain.registration

and you may adjust the settings to whatever you’d like!

If you’d like to renew for more than one year, you may manually renew
at any time from the same place.

Remember, you don’t have to take any action to keep your domain active!

Thank you very much for choosing DreamHost!
The Happy DreamHost Domain Registration Team[/i]


#6

Bumping up