I don’t have a hosting account, I’m the web designer. I can’t believe that there is no 24/7/365 phone or chat support. I’ve never heard of that with a website hosting company. There is a problem with our site and I can’t call anyone to troubleshoot. I can’t even email. My client has to email and they still haven’t even heard back yet.
I suggest getting a much, much more accessible and better customer and tech support (of course, the sales team is more accessible). Make it available to everyone and actually make your goal to be to HELP your customers. I’m not trying to be bitchy, but we’ve been trying to get a response for a few weeks now. It’s so ridiculous and I’m furious. The site needed to be launched today because of an ad coming out and we’ve been having problems for some time now. It’s totally unacceptable.