Contact email address


#1

Does anyone have a contact email address for Dreamhost that solicits a human response? I only get automated email responses. I need help with my domain name info as I lost my username and password. Dreamhost’s website does not provide ANY phone or email contact info apart from an abuse and support email address, which are both automated. Are they a real company?


#2

Please send in a request to our Support team through our contact page:

http://www.dreamhost.com/contact/


#3

More to the point do support work on the weekends, or do they work in August. My sites have been down for over 2 and a half hours. I’m getting mysql connection errors and no one has even acknowledged my support tickets an the problem hasn’t been fixed.

Poor customer support - really poor. What are they doing sitting around eating donuts?

At what point does it become ridiculous?


#4

I’ve submitted a “people are dying” level ticket very early (6:30 AM PST) on a Sunday morning before and support fixed the server specific problem and replied in just over an hour.


#5

I’ve had very similar response times through support, and they weren’t even hugely priority cases…
And despite automated messages, time usually yields a human response…

By contrast I have had zero, absolutely zip in terms of responses to a ticket I made with GameForge
6 Months ago… the ticket is still open… so while support might be slow at times here…
Nothing compares to having waited 6 months for so much as a human response (and it wasn’t even in english!)