Dear John Stevenson,
Thank-you for your email. We strive to provide you with the highest level of customer support, and hope we can be of assistance in addressing your questions.
Thank you for sending us the requested test results.
We have examined the trace route that you have sent us and the problems you are experiencing do not appear to be originating from our network. It is possible that servers external to our network are causing your difficulties.
The Rogers Yahoo! Hi-Speed network is only one of many smaller networks that make up the worldwide Internet. Because of this, we cannot guarantee the performance of any network/Internet hardware or points of transfer external to our own network. We are, however, committed to providing the best possible service to our subscribers for issues that can be identified as originating on our servers.
We sincerely apologize for any inconvenience.
If you have any further questions or comments regarding our service, please fill out the online form on our Customer Support page listed below or contact us by phone at 1-888-288-4663.
Rogers Yahoo! Hi-Speed Internet
Electronic Support Group
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