I had a support ticket opened because I was having intermittent issues with my site. The solution was to transfer my site to another server and now I'm very happy with the up-time.
I did have a [probably stupid] question, though. In the auto response I got regarding the move I read this:
Keep in mind that if you have been accessing
your account by going to bugatti.dreamhost.com (which has never been the
correct method) that this will stop working. You should always access your
account by logging into your domain instead.
But in the e-mail I got confirming the creation of an FTP user it says to connect using bugatti.dreamhost.com for the host. Or am I misunderstanding one of the e-mails?