oh yeah - i've just joined too.
I'm really loving it: i've set up two sites, sub domains, email, got my movable type working, got auth security setup, got my other cgi going.
all without using customer support.
the only problem is the control panel is terribly slowww. I'm in australia I dunno the best time to use it, but it needs some upgrade love or something. Often it just gives an error message, otherwise times out... a bit frustrating.
I love the fact it is built on debian linux, and that the panel simply modifies linux config files, and if you know how you can just hack the config files under the hood (e.g.: .htaccess).