I have a really difficult problem. Hopefully someone from Dreamhost reads this and can help us.
I created a website for a company called IHS and I set them up their own Dreamhost account. I used their contact information to set up the account. Their site is currently down, but now needs to be put up, because the company is officially open for business.
Our problem sounds simlpe at first. Someone changed the password to the control panel, and no one knows what it is. I need that password so I can login to the panel and get ftp access so I can upload their website.
Here's where it gets tricky. The email address that I used to set up their account is no longer active. To further complicate the issue, the company no longer owns the domain that that email address was set up on.
We've sent in a support ticket through firstname.lastname@example.org, but we can't seem to get the security questions right. We would be glad to provide any documentation to prove ownership of the domain, but Dreamhost security seems to need to stick to their protocols to ensure security. I'm sure this could be resolved with a phone call, but Dreamhost doesn't appear to operate like that.
I have no idea what to do. Does anyone have any suggestions?
I'm considering closing the account. But how can I do that if I can't login to the panel and explicitly cancel my account?