I am writing this in the hopes of helping to prevent someone else from making the same decision that I did.
When my hosting account got hacked on another provider’s network, I came to DreamHost to try it out. I signed up for my hosted domain and registered the name on July 8. I immediately got the confirmation message that it was registered and if you look at ICANN, it’s all listed perfectly.
However, the DNS for the account still points to Enom’s servers. I waited for 24 hours to contact support. They said wait. After 48 hours, I tried again. No help.
It is July 18, and my DNS is still pointed at Enom servers. This is unacceptable. And every time I try to get support from DreamHost, they just put me off. Usually, they try the standard, you need to wait 48 hours…but then after I throw a fit, they realize their mistake and promise to fix it.
How tough can this be? I have never had a problem like this with any other hosting provider. Don’t make the mistake of registering a domain that is important to you by using DreamHost…it sucks. I lost my biggest client because I still can’t even produce one page to show them because DreamHost and Enom can’t get it together.
I have filed complaints with ICANN, FCC, and ENOM…hopefully something will give soon.