Complaint about dreamhost chatting service Travis

He terminated my section 6-7 times in past two days. I have to keeping reconnecting back to get my questions finished. And the only anwser he gave for all my questions are exactly the same: please contact our admin.

If this is the kinda chatting service DH won’t provide, I’m moving to hostmonser.
This Travis is the worst customer service ever!!! ever in the world!!!