[quote]If it’s just more features added to a plan,
usually all customers get the upgraded features.
Well, I guess I should clarify this, since what you were told is still accurate. Usually we do make a point of upgrading plans periodically without charging customers extra. It’s a good way to keep customers happy, and to be honest it’s actually a drain on support to have too many different versions of plans to keep track of.
Plus, it’s really a natural outgrowth of the lowering costs for certain things - disk space and bandwidth, especially - and improved processes on our end making it somewhat less expensive to provide the services that we do.
[quote]That’s exactly what I haven’t been doing. I had the CDI
plan when one got 30MB of space instead of 10MB when
they signed up for a year in advance… so I’ve grown used
to the fact that the plan I buy now, will grow in features.
Realistically, your plan will quite likely grow in features over time.
I guess you could say that while we understand it’s in our (and our customers’) best interests not to remain static, we want to be sure people aren’t buying plans under the expectation that it’s going to predictably turn into something else later on (since we can’t really promise that will always be the case, though it has usually been so far).
Since we make it pretty easy to upgrade/downgrade, it’s usually best to just buy the plan you need and then readjust whenever your hosting needs (or our plans) change.
- Jeff @ DreamHost
- DH Discussion Forum Admin