First time at this so apologies if the information is somewhere. I have found a few useful threads but nothing to help resolve this issue.
I'm trying to move a domain name from 123-Reg to dreamhost. I have updated the nameservers at the registrar but if I try to transfer the domain in dreamhost I get the error message:
"Error: creativeinstincts.co.uk is a sub-domain and cannot be registered with us."
I've checked with dnstools.com and the nameservers look correct as far as I can tell and the whois mentions DREAMHOST-BLK7 in the NetName so I'm not sure what I'm doing wrong. I have created a creativeinstincts.co.uk in the dreamhost web panel but I'm not sure what else I need to do.
Any help is appreciated, thanks!