CNAME trouble with DNS hosting only domain


#1

I cancelled my web hosting for my domain, as suggested by other threads here, but I’m still not able to add a CNAME entry. The error I’m getting is “You already have a record for this name. You can’t have a CNAME and any other record on the same name.” My hosting was cancelled about 12 hours ago. Is there anything I’m missing or any additional information I can give? Thanks guys.


#2

FWIW, I’ve had this happen a few times where the domain record gets hung up after deletion (I wasn’t in a big hurry, waited almost 48 hours); I had to open a service ticket with The Happy Dreamhost Support Team and they had it fixed in under an hour.


#3

Hey there!

What’s the domain? Let me know what DNS records you’re trying to update (please provide steps to replicate the error); I’m happy to look into this for you. :slight_smile:


#4

Also, keep in mind that you can never add a CNAME record on the root of a domain (e.g, “example.com”). This is because there are housekeeping records present on the root of the domain (e.g, SOA and NS records) which cannot be removed.