Seems that after being a customer for almost 7 years (and a dedicated server customer), DH now considers me a "troll" and my original post in this thread was inappropriate, so I guess we should discontinue the discussion. (You can also get an indication of why we asked the original question in the first place.)
From: DreamHost Customer Support Team [mailto:firstname.lastname@example.org]
Sent: Monday, July 03, 2006 5:54 PM
Subject: Message from support.
Please consider filling out our 15-second feedback form on this message! http://www.dreamhost.com/survey.cgi?n=7845300&m=1922585
Please use the message board of your new perspective host to do your shopping. Even if you are unhappy with us you should not burn your bridges by trolling our message boards.
From: Virtual Town Pages [mailto:email@example.com]
Sent: Monday, July 03, 2006 8:50 PM
To: 'DreamHost Customer Support Team'
Subject: RE: Message from support.
You felt compelled enough to write us about THAT?
Too bad you guys never got back to us that quickly when we were sinking back in May and needed SUPPORT.
You want to talk about burning bridges? We've been a customer of yours for over 6 years, and received not a single call from one of your owners --or anyone ELSE there for that matter -- when we were having major difficulties back in May and calling out for help, Michael. DreamHost burned its bridges to us by turning a deaf ear.
Some way to treat a loyal, almost-7-year customer.