I've just enabled shell access for a user, but still get "This account allows only ftp connections" when I try and connect using Putty. I'm guessing that the shell enable is not instantaneous. How long until shell access is enabled??? (According to the Admin Panel, shell is now enabled for this user).
Doh! Just noticed the message at the top of the Admin Panel which says "Successfully edited user username! The changes may take up to two hours to take effect though." Panic over.