I have a few sites on "centinela", and they go down several times a day; they tend to go down en masse, and the downtime lasts from 20 minutes to 4 hours. I diligently report the sites as unavailable through the panel; I have also submitted three requests for support. Each request is answered with:
"I have looked into your issue and found there is a high server load on this server at this time. We are looking into who and what is causing this and should have it resolved shortly."
Since the responses are identical to the letter, I presume they are canned in some way.
Can anyone suggest another means to resolve this problem?