After 10 years, I’m leaving Dreamhost over this. Thank you to Dreamhost for giving me a deadline to accelerate my migration. I had already started migrating my HUGE collection of domains and websites to another host because your service and customer support has become horrendous. I saw this coming too… Now I know that I need to hurry up. This is like a “Hurry up and F&@# off!” from Dreamhost. For anyone looking for catch-all support, 1 and 1 (*I cannot post the link because Dreamhost is blocking my posts as spam if I do. Hah.) still offers catch-all functionality and you’ll pay a fraction of the price. Bonus, all my sites run much faster there.
Over the years I have used hundreds upon hundreds of aliases using catch-all email accounts, which is pretty much an industry standard feature among hosting companies. Basically any account I signed up for had a unique email address… which is a practice that needs to BE ENCOURAGED. I have never had one account “hacked” because of this. It would be devastating and impossible to have to lose access to those accounts because you guys aren’t willing to handle the bits and instead want to cut pennies in cost. Your services are already very highly priced and poor performance, the least you could do is support basic services.
I left GoDaddy a decade ago to migrate to Dreamhost and it truly was an awesome company… then a new CEO showed up and I have seen a drastic decline in customer service and service quality… and now this.
Discontinuing a vital feature not enough? Thats okay… you’re going to DELETE ALL THE ACCOUNTS AND MESSAGES TOO! What the hell? Who thought that would be OK?
Adios Dreamhost. You’ve become such a nightmare that I’d rather go back to GoDaddy (!!!) than to stay with you.
And don’t bother responding to any of us with the standard patronizing PR story “We’re sorry but oh well.” None of want to hear that BS - The right answer here would be to LISTEN to your customers and CHANGE COURSE when we tell you you’ve done wrong. Apologies are not accepted.
NOTE: I am NOT AT ALL affiliated with that company I mentioned and I am not spamming at all, despite Dreamhost claiming the people are reporting this post as spam repeatedly and then hiding my posts (Which I don’t believe for one second…) I am just really pissed off that Dreamhost did this to us (and me after 10+ years as a customer) and I have found a better company to work with and I’m trying to help their angry customers.