Can't Upgrade?

I’ve been trying to upgrade from free app hosting for the last few days and nothing is working. :confused: I fill out my address and click proceed and I see a loading symbol and that is it. I’ve had the page sitting open for ten minutes at a time and it won’t go through.

Is this my computer or something with Dreamhost?

I can’t exactly move my site. Our members used our current site after our former one went down completely. There was literally hundreds of pieces of writing and art we couldn’t move, so we don’t want to do it again. But we can’t exactly keep catering to our members on free hosting. So now that we have the money to upgrade, we’d like to do so.

I am using Firefox on a mac - not sure if that helps. I also sent a support ticket, but no reply.