I host multimedia content on one of my sites. Right now it is about 140GB. Randomly, after renewing, I get automated messages saying it is in violation of their policy as it looks like I am using my hosting for backing up my data. This is annoying as all of the data is publicly viewable and it setup for those who attend these events to see the recordings taken at them. In the past a quick email reply and support confirmed that my site was not in violation and all was fine. This time, which of course occurred right after renewing for another year, I can’t seem to get any help. The warning gave me 1 week before my data would be wiped out, effectively killing the site. I just received my final warning and that time limit is up in less than 24 hours. I replied to the first notice in under an hour and sent a followup a few days later, followed by a chat session the day after. Chat said they can’t do anything and an admin would contact me. 12 hours later I did finally get a reply asking for me to explain my site and give details about the use. A quick look at the directory would have shown them that there is an index file right there and they could have simply gone to the site and seen the answer, but I replied and gave them URLs to look at as well as describing the site. That was 24 hours ago and all I’ve gotten is the normal ‘you will get a reply within 24 hours’ and final notice emails. At this point I’m expecting the automated system to wipe my data before I actually get any kind of reply and so would like to start looking for an alternative host. I can accept them using automated tools to flag up things to look at, but they should really have someone verify that there is an issue before harassing their customers and they should especially have someone ready to respond within the time limit they set!
Thanks for any suggestions.