Can't login to ControlPanel to submit issue to fix hosting


#1

The primary e-mail account I’ve used to setup my dreamhost account no longer works, and don’t remember the password to dreamhost. I cannot reset the password nor log into the account to attempt to fix it.

How do I resolve this without any ability to call or live chat with Dreamhost?

It is urgent because my website is current down.

Thank you in advance,

Mike


#2

You can contact DreamHost Support using the web form at:

http://www.dreamhost.com/contact/

Use the “I’ve forgotten my password!” option on the form for this issue, and we’ll get back to you to confirm your ownership of the account.


#3

I have done this three times now and no response to the e-mail address or phone number I type into the message. The primary e-mail associated with the account (and known by your automated system) doesn’t work any longer. I can’t login into dreamhost to change the MX Record to make it work, so I’m stuck.