Cant install a theme

So I’m trying to install my first theme - possibly I’m missing something obvious. It’s the bluestreet theme from

Here’s what I’ve tried WRT

  1. WP Admin Panels / Appearance / Themes / find it / Install. It always says “Username/Password incorrect for zzzz”. I know the correct password - I use it for my FTP client WinSCP.

  2. WP Admin Panels / Appearance / Themes / Add New / Upload Theme. It always says “Unable to create directory wp-content/uploads/2016/03. Is its parent directory writable by the server?”

  3. FTP onto server, upload zip contents under wp-content/themes. I get an error: “Permission denied.”

I tried DreamHost support - they kept telling me I didn’t know my FTP password. I can demonstrate that is not true.

I’m stumped - can anyone help?

I’m not an expert on this, but I would look at the directory permissions through FTP.

In your FTP client, in the WordPress directory, navigate to: wp-content and the themes directory in it.

…and check what the permissions are set to on both. I believe that both the wp-contnet and themes directories should be set to 755 and owned by your user. If they aren’t, set them to 755, and see if that resolves the issue.

More technical info here:

Thanks Magic for that info. Both folders have 755 but the owner was “nobody”. I got onto support and they changed it to me - now method #1 works smoothly.

Thanks so much for your help - I’ve been stuck on this issue for a while and support were useless.

What version of PHP are you using? The only time you MIGHT see ‘nobody’ is if you’re using mod_php (DSO has a stupid quirk), but we generally don’t recommend it, and IIRC removed it from most servers.

You’re welcome, and I am glad things are working now.