Can't get into web panel (cannot contact support)


#1

I have my web panel restricted to my IP. The authorization expired and I need to reauthorize the IP. So I entered my account email address (not an address hosted or associated with DH) and waited.

That was a couple days ago. I tried again today and no email shows up. I logged into my webmail and verified the email was neither in my inbox nor spam filter.

Since the web panel is not sending my auth email, I can’t login and submit a support request regarding it. I’ve had it this way for quite some time, but this is the first time the web panel wont send the auth email.

How can I get ahold of DH to fix this?


#2

Try this:
http://dreamhost.com/contact.cgi

-Scott


#3

Yeah, the links for tech support and the note “Current customers should click here!” take you to the panel. The rest is just sales.

I found an old support email and replied to it, and I got a response.


#4

For future reference – if you really can’t get into the panel at all, you can either create a sales inquiry from the contact page, or just email support@dreamhost.com directly.


#5

Thanks. It used to be if you emailed support directly it would just bounce. I wasn’t sure if DH had gotten big enough that sales wouldn’t do anything.


#6

Emailing support directly won’t bounce unless the email address is unfamiliar to us. As long as it’s an address we have on file for your account, it’ll work.