Can't create a new subdomain


#1

Hi, I’m having problems setting up a subdomain for my website. When I fill out the domain and directory fields from the “Add New Domain / Sub-Domain” link and click submit, it doesn’t do anything - it just takes me back to the manage domains page. I don’t get a message of any kind and the subdomain doesn’t appear on the list. What’s going on? Is there a “right” way to do this or should I submit a support ticket?


#2

Are you using Safari? If so, try Firefox (or some other browser), or repeat the process a second time in Safari (try the back button and re-submit).

-Scott


#3

I’m using Internet Explorer.


#4

Do you already have a Fully Hosted domain here?

-Scott


#5

Yes, the domain itself is already up and running.


#6

I’m surprised it showed no message after clicking the “Fully host domain now!” button. This is what you did in the top box for adding a new domain?

If you’d like to experiment, you can try creating a new test domain called testfoo.com (or something like that) and see if it shows up. If not, then contact support.

-Scott