Can't connect via SFTP or FTP

I can’t get connected to FTP or SFTP (tried both with two different accounts).

Error I get:

Error: Disconnected: No supported authentication methods available (server sent: publickey)
Error: Could not connect to server

I am using the latest Filezilla.

Access to the Web Panel is not the same as access to a user, mailbox, or database user - all are separate, separate sets of credentials.

Check to ensure the domain is “Fully Hosted” under Domains -> Manage Domains in the Web Panel.

See FTP Security and Getting your FTP Login Credentials94 - you should avoid using FTP. If the user is not confirgured to allow FTP ensure your client is using SFTP.

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